It has the bonus system to a halt. Is it successful? It is uncertain. Manages the cleaning and we throw the baby with the bathwater? What is it for a bonus and what is its meaning?
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We are all customers of each
by Paul de Blot 1 October 2009 permalink
The former ING executive Cees Maas emphasized in the meeting of the Future of Banks that the customer must be central again (see Times Sept. 9. 2009). The customer is no longer customer? For 1986, the Postbank has a complete set of customer Rijkspostspaarbank. The customer service was a natural basic attitude of the employees.
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